• volticinc@gmail.com
  • Comments 0
  • 20 Jun 2024

If email forwarding in Google Domains is not working as expected, here are a few troubleshooting steps to help identify and resolve the issue:

1. Verify Forwarding Settings

  • Check Forwarding Alias:
    • Ensure the alias you’ve created is correctly entered, with no typos or extra spaces.
    • Confirm that the alias matches the pattern of alias@yourdomain.com.
  • Check the destination address:
    • Make sure the destination email address is valid and spelled correctly.

2. Verify the Forwarding Confirmation

  • Check Verification Status:
    • Google requires you to verify the destination email address. Without verification, forwarding won’t work.
    • Look for the verification email sent to the destination address and confirm forwarding by clicking the provided link.

3. Inspect DNS and MX Records

  • Check DNS Propagation:
    • Sometimes changes in the DNS can take time to propagate. Ensure that you’ve waited for a few hours for the settings to update.
  • Verify MX Records:
    • Make sure your domain’s MX records are set correctly to Google’s email servers.
    • The MX record should include values like:
      • ASPMX.L.GOOGLE.COM (Priority 1)
      • ALT1.ASPMX.L.GOOGLE.COM (Priority 5)
      • ALT2.ASPMX.L.GOOGLE.COM (Priority 5)
      • ASPMX2.GOOGLEMAIL.COM (Priority 10)
      • ASPMX3.GOOGLEMAIL.COM (Priority 10)

4. Check Spam and Filtering Settings

  • Spam Folder:
    • Forwarded emails might end up in the spam or junk folder of the destination email account. Check these folders to confirm.
  • Whitelist Forwarded Emails:
    • Add the email alias to your safe sender list or contact list in the destination email account.

5. Contact Google Support

If none of the above steps resolve the issue, consider reaching out to Google Domains customer support. They can guide you through specific configurations or issues that might be unique to your setup.

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