• volticinc@gmail.com
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  • 18 Jun 2024


If email forwarding in Google Workspace isn’t functioning as expected, there are several potential reasons and solutions to consider. Here is a comprehensive approach to diagnosing and resolving issues with email forwarding:

Diagnosing and Resolving Email Forwarding Issues:

  1. Check the forwarding configuration:
    • Individual Account Settings: In Gmail, go to Settings (gear icon > “See all settings”) and review the “Forwarding and POP/IMAP” tab. Ensure that forwarding is enabled, the correct forwarding address is listed, and no typos are present.
    • Admin-Level Forwarding: Administrators can review the email routing rules for the organization through the Admin Console to verify they are set up correctly.
  2. Verify the forwarding address:
    • Confirm that the forwarding address is valid and functioning. Send a test email directly to this address to confirm that it receives emails.
  3. Email filters conflict:
    • Examine the filters set up in the Gmail account, as these could be conflicting with forwarding rules and blocking some emails.
  4. Google Admin Console Settings:
    • Outbound and Inbound Policies: Ensure that organizational policies do not inadvertently prevent email forwarding.
    • Whitelisting: Make sure that the forwarding address domain is not blacklisted or blocked by security policies.
  5. Spam Folder Check:
    • Some forwarded emails may end up in the spam folder of the forwarding address. Verify this folder to ensure emails are not marked incorrectly.
  6. MX Records Configuration:
    • Make sure the domain’s MX records are properly set up. Misconfigured MX records can result in failed email routing and delivery.
  7. Account Permissions and Security Settings:
    • Review account permissions and security settings that could restrict automatic email forwarding.
  8. Contact Google Support:
    • If none of these solutions resolve the issue, contact Google Workspace Support for assistance with the forwarding setup.

By following these steps, you’ll be able to troubleshoot and identify why email forwarding isn’t working in Google Workspace and take the necessary actions to resolve the issue efficiently.

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